The call center agents’ headsets have an enormous effect on their call quality. They must be comfortable to wear and contain features that help block out background noise.
When searching for a headset that will become part of their everyday work experience, certain essential features should be prioritized. You should make sure they possess noise-canceling microphone technology, high noise sensitivity levels, and reduced sound distortion as must-have features.
If you want to skip the reviews, we say get the Poly Voyager Focus 2 UC.
Best Wireless Headset For Call Centers Reviews
Jabra Evolve 75 UC
- Outstanding sound for calls and music - World-class speakers and HD voice for crystal-clear calls and...
- Microphone frequency range 150 hertz - 6.8 kilohertz. Reduce noise and interruptions - Superior ANC and...
- Supported Bluetooth profiles: A2DP (v1.2), hands free (v1.6), Headset (v1.2), AGHFP (v1.6). Bluetooth...
- Active noise cancellation uses advanced microphones to monitor and counter ambient noise. Talk-time - Up...
- Certified with all major communication platforms. Bluetooth: 4.2
The Jabra Evolve 75 UC wireless headset was specifically designed to work well in open office environments.
It features active noise cancellation speakers that effectively block out low-frequency sounds like air conditioning hum, HD voice quality for crystal-clear calls, and an integrated busy light with red illumination when you are on a call – as a visual cue that someone should not interrupt!
Furthermore, dual Bluetooth connectivity enables it to connect simultaneously to two devices as well as lasting 18 hours on one charge so no more worrying about running out of juice during your workday!
These headphones are lightweight, comfortable to wear, and produce superb audio quality for music and conference calls alike.
Their headband is ergonomic and fits comfortably over ears without pressure points or rubbing, with soft ear cushions for ultimate comfort and an adjustable fit to find just the right position easily. Plus, Jabra Evolve 75 UC comes complete with its own charging stand so that they’re always charged while you work!
Another impressive aspect of this headset is its ability to allow you to hear ambient sounds without taking off the headset.
Just press the button on the left ear cup to activate “Listen-in,” and you’ll be able to hear everything happening around you – especially handy in noisy offices where important announcements or queries from colleagues might otherwise go unheard.
This headset comes equipped with an exceptional microphone that delivers exceptional audio clarity.
Featuring a noise-canceling uni-directional ECM microphone with enhanced noise cancellation technology that reduces background noise and enhances your voice even in loud environments, this easy-to-use headset features controls on its left earcup that make call management and listening simple and enjoyable – making it an excellent choice for call centers as team members can focus on conversations while reducing distractions.
Furthermore, this versatile device works seamlessly with popular UC applications like Cisco Jabber, Skype for Business Go-To Meeting Zoom Webex – as well as having Microsoft Teams certified variants available as seamless integration with their respective platforms.
Plantronics Poly – Voyager Focus 2 UC
- Audio performance: Adjust the noise canceling level for your personal preference with three options of...
- Poly Acoustic Fence technology: Advanced multi-microphone noise canceling so callers hear you and not...
- Smart technology: Dynamic Mute Alert tells you if you speak while muted
- Comfort: Lightweight headband with sling and plush ear cushions for all-day comfort
- Multiple device connections: Connect to a computer with the included BT700 USB-A adapter and to a mobile...
The Poly Voyager Focus 2 UC headset is an outstanding choice for call centers that demand premium audio quality.
It boasts Active Noise Cancelling (ANC) and Acoustic Fence Technology for exceptional audio performance wirelessly, as well as Bluetooth 5.0 multipoint connectivity and an extended battery life; its compatibility includes the Microsoft Teams App and Zoom compatibility is unrivaled.
This headset is very comfortable for long calls. With its soft headband and plush ear cushions, you’ll feel cozy when wearing it all day long. Smart sensors detect when it is set down, automatically muzzling your voice – with a warning if anyone attempts to talk while muted!
Controls are well-placed and easy to use with call answer/end button, on/off switch, power indicator, and volume +/- buttons located conveniently close together for use on computer and mobile phone; plus it is compatible with most UC apps!
With its dual microphone design, this headset enables you to speak confidently while blocking out background noise. The mics pick up sound in a way that focuses on your mouth so your conversation partner will only hear you.
Plus, there is an automatic noise reduction feature to filter out ambient sounds – making this perfect for use in noisy environments.
Another fantastic feature is its capability of connecting wirelessly via USB with mobile phones or tablets, enabling you to listen to music or podcasts while working in the office.
Furthermore, two devices can connect simultaneously for conference calls; wireless mode can also be chosen when battery levels drop significantly.
This headset comes equipped with a desktop charging stand for businesses that require multiple headsets. Furthermore, the Poly Lens app keeps this headset updated on future developments; IT managers can even manage updates across multiple headsets!
Ultimately this ensures employees always use the latest version of their headset instead of waiting around for replacements to come through.
Yealink WH66 Wireless Headset
- Teams Certified: The Yealink WH66 wireless headset is certified for teams. plug & plug, multiple options...
- 3 Ways Connect: The Headset Base connect to PC, desk VoIP phones via included USB cable, and smartphones...
- Crystal Speakerphone:The office wireless headset with a full-duplex speakerphone perfect work from home...
- Comfortable & 525 ft Roaming Range: The weight is only 127g is half of the other stereo headsets,...
- Noise canceling Microphone: The wireless phone headset is designed noise canceling dual mic with Acoustic...
Yealink WH66 DECT wireless headset is an industry-leading DECT headset available in both mono and dual models, and offers an entirely new form of desktop collaboration, with features that help increase productivity and enhance communication.
Compatible with major UC platforms and natively integrated with Yealink IP phones, its 4.0-inch capacitive touch screen on its base offers an exceptional work experience and makes using this DECT headset extremely straightforward.
The WH66 was designed for all-day comfort, featuring an ergonomic lightweight design with four wearing styles to suit all users.
With leather doughnut-shaped ear cushions providing added comfort while providing superior sound quality, and built to withstand daily office wear and tear – moisture and sweat resistant features are included, along with noise cancellation capabilities to minimize background distractions – the WH66 makes an excellent all-day wear headset that can withstand daily office wear and tear while remaining durable enough for daily office life.
WH66 is a wireless headset featuring both DECT and Bluetooth wireless connectivity, giving you maximum versatility when connecting it to both desk phones and Bluetooth devices.
The 525-foot range allows for mobility around your workspace without fear of losing connection; call controls and busy light built directly into the headset make controlling calls simple without reaching for your phone or tablet!
The WH66 offers another convenient feature with its built-in USB hub: charging your phone and connecting other devices without leaving your hands free and creating clutter on your desk. This makes the WH66 an excellent solution for all of your UC needs.
The WH66 boasts an exceptionally competitive two-year warranty that makes it ideal for use in call centers. When looking for wireless headsets, this should be your top priority when making a selection decision.
Angteela Trucker Bluetooth Headset
- 【NOISE CANCELING MIC】 - Advanced noise-canceling technology isolates your voice from the noise around...
- 【CREATED FOR COMFORT】 - Weights only 1.7oz, featuring with balanced over-the-headset design and soft...
- 【EASY CONTROLS & MUTE FUNCTION】- Angteela wireless bluetooth headphones provides an intuitive and...
- 【MULTI-POINT CONNETCTION & WIRELESS FREEDOM】 - Widely compatible with most Bluetooth-enabled devices,...
- 【TALK ALL DAY & 3 YEAR WARRANTY】- With up to 15 hours of talk time, Angeteela trucker wireless...
Call center headsets are intended to increase efficiency in call centers and help their employees be more productive. They should be comfortable to wear while offering clear audio with features to reduce background noise.
In order to ensure optimal performance, headsets must also be compatible with the software used within the call center environment and be wired or wireless, depending on its environment and technology infrastructure – and be constructed of robust materials capable of withstanding wear and tear.
Not only should Bluetooth trucker headphones be comfortable, but they should also feature an adjustable headband.
This enables it to fit on different heads comfortably. In addition, a microphone that filters out ambient noise should also be present as well as volume controls and mute buttons so truckers can quickly change volume levels or mull the mic when not speaking.
Battery life of the headset should also be an important consideration. Truckers need headsets with long battery lives that recharge quickly for all-day conversations on the phone. Also, look for one with at least three-year warranties to provide peace of mind in case it breaks during use.
The Poly Voyager Legend trucker headset is one of the lightest yet durable trucker headsets available, crafted to provide high-quality audio via an advanced chipset that outshines similar models.
Furthermore, active noise cancellation makes this an excellent choice for truckers seeking lightweight but long-wearing comfort throughout their day’s hauling duties.
HomeSpot’s JM100 Bluetooth Headset for Truckers stands out as an exceptionally rare find, providing exceptional sound quality, superior comfort and outstanding noise cancellation benefits.
ANC technology in this headset can effectively block out up to 96% of outside sounds and noises for an enjoyable drive while talking on the phone.
Anker PowerConf H500
- Soundproof Meetings: No matter where you are and what’s happening around you, the only thing your team...
- Minutes in Minutes: Meetings are recorded and saved via the AnkerWork software. Transcribe your meetings...
- Effortless Compatibility: Designed to work seamlessly with Zoom, Skype, Google Hangouts, Facetime, WebEx,...
- Smart Mute: Instead of feeling for the button, H500 can be muted by raising the mic boom or simply...
- Always Ready For Work: Get 24 hours of talk time from a single charge and then charge for 5 minutes for a...
Anker PowerConf H500 headsets are an incredible value, packed with convenient call center features. Additionally, their sophisticated look will elevate video calls during the day as well as music listening during commutes.
These models may not offer as powerful of an active noise cancellation feature as other models do, but they still do an effective job at cutting background noise so you can focus on callers without becoming distracted by unnecessary background noise.
This feature can be especially beneficial in call centers where noise and chaos often make communication between customer service representatives challenging and prevent customers from hearing clearly what their customer service representatives have to say to them or hearing customers directly.
Control the microphone and earcups easily with on-board buttons or the free mobile app, including quick-pausing features for interrupting colleagues or stopping meetings to take notes quickly. Furthermore, lifting one of the earcups automatically mutes your headset for effortless muting capabilities – an intuitive feature!
Software Compatibility – Microsoft has certified this headset to work well with Teams and other UC apps, as well as offering additional perks such as being able to join multiple meetings with just one click, downloading mic transcripts for later reference, as well as 600 minutes of transcription capacity that comes included for free or additional transcription can be purchased for an affordable cost.
DECT headsets feature an extended wireless range than Bluetooth, reaching up to 590 feet if in line of sight – perfect for call centers! Furthermore, these headphones are extremely comfortable to wear for extended periods with thick padding on both the headband and ear cups for added cushion.
Notable about this headset is its USB adapter for wired connections when connecting it to PCs – this ensures you won’t run out of power when traveling or needing to take your headset back and forth from work.
Microsoft Modern – Wireless Headset
- Comfortable on-ear design with lightweight, padded earcups for all-day wear.
- Background noise-reducing microphone.
- High-quality stereo speakers optimized for voice.
- Mute control with status light. Easily see, at a glance, whether you can be heard or not.
- Convenient call controls, including mute, volume, and the Teams button, are in-line and easy to reach.
An essential tool for call center employees who work remotely, headsets are essential.
They ensure agents can stay focused on communicating with their customers without being interrupted by ambient noise or distractions around them, and allow for multitasking and keeping up with work tasks efficiently.
A quality headset should be lightweight to prevent neck strain and offer adjustable components to ensure a comfortable fit, as well as have a noise-canceling microphone to eliminate background noise interference; Yealink models offer both these qualities – durable enough to withstand even busy call center environments, featuring reinforced cords and adjustable ear pads to reduce discomfort during long calls.
This headset comes in both duo and mono models to meet the specific requirements of call centers.
Duo models feature two earpieces for effective customer support over the phone or video conferencing; mono models are more affordable with clear sound without ambient noise; both models are designed specifically to work with Microsoft Teams, with dedicated buttons to answer calls, mute mic, launch program, etc.
They are lightweight with soft foam/leather earpads to prevent irritation over extended use periods.
Plantronics Blackwire 710/720 headset is another top choice for call centers. Equipped with both USB and Bluetooth capabilities, this headset can connect with both desktop phones and mobile devices for seamless use.
Designed to reduce background noise while providing quality stereo sound reproduction. Smart sensors enable users to answer calls by simply placing on or taking off their headset, as well as pausing calls when needed.
Jabra Biz 2400 II headsets make an excellent addition to a call center environment, offering USB connectivity and a 360-degree swiveling boom mic to ensure customers can hear them clearly.
Intuitive call controls and HD voice clarity also make this model suitable for customer service agents who must multitask while on the phone.
AGPtEK Corded Telephone with Headset & Dialpad
- ☎ Easy to Setup -- Connects this telephone headsets to existing standard telephone jack Durable...
- ☎ Noise Cancellation Microphone -- Equipped with noise canceling microphone, AGPtEK phone with headset...
- ☎ FSK/DTMF Caller ID Display -- The dialer can ring or silent when receive incoming calls as well the...
- ☎ Volume Adjustment -- Scrolling wheel volume button of the corded phones can make the control of the...
- ☎ Widely Used -- AGPtEK Corded Telephone with Headset & Dialpad is a good choice for anyone who spends...
The AGPtEK Corded Telephone with Headset & Dialpad is an outstanding call center headset, featuring excellent sound quality and comfy ear cushions. Additionally, its active noise cancellation technology eliminates background sounds for clear communication with customers.
Additionally, its speakers are calibrated to prioritize voice frequencies so it is easier for your teammates and customers to hear you. Furthermore, its long battery life and support for multiple UC systems make this headset ideal for everyday business operations.
It provides up to 2 days of talk time and 85 hours of standby on a single charge, boasting a 33ft operating range with freedom of movement and USB connectivity for a quick setup process. Furthermore, its solid build is enhanced by soft double earpads and a flexible headset clip for all-day comfort.
This headset comes equipped with a durable microphone to improve audio clarity. Its noise-canceling feature filters out ambient noise and minimizes feedback during calls, helping team members stay focused during calls.
In noisy or distracting environments, the mute button allows quick silencing of the microphone. Furthermore, HD audio technology delivers superior sound quality by eliminating dropouts and distortions in sound transmission.
AGPtEK Corded Telephone makes an ideal call center headset due to its compatibility with most major operating systems and plug-and-play USB connection; setting it up and using it without installing additional software is simple and comfortable for all-day wear, making it the perfect pick for busy call centers.
Plus, this product comes backed with a 36-month manufacturer warranty!
A call center headset should be durable enough to stand up to heavy usage and the rigorous demands of high-stress environments, providing comfort to its wearer for extended periods of time while being easy to maintain and repair.
Your business’s headset requirements depend on a variety of factors. Take into account your call handler count, the conversations to be handled, your budget, etc.
If your budget is tight, consider opting for mono headsets with single earpieces; these offer better isolation and customer communication and cost less than duo headsets.
Arama USB Headset with Microphone
- RICH HIGH-DEFINITION STEREO SOUND: High quality laser-tuned speaker drivers and built-in equalizer can...
- NOISE ISOLATING MIC: With DSP technology over USB chip and built-in unidirectional noise cancelling...
- COMFORTABLE DESIGN: Super lightweight computer headset with adjustable headband to fit for different head...
- EASY TO USE: Plug in and play, no installation needed. Simple inline control of the wired headset, easy...
- GLOBAL WARRANTY & MULTI-PURPOSE: 45 days money-back guarantee and 24 months warranty by ARAMA. Great...
If you need a call center headset with a microphone that offers crystal clear audio and noise-canceling technology, look no further than the Arama USB Headset.
Connected via USB, this headset works with many video conferencing software programs like Skype, Zoom, and RingCentral; its AI optimization also adjusts itself automatically depending on its environment, making sure you can be heard clearly every time. Plus it comes with a two-year warranty – double the standard in this price range!
This headset employs a noise-canceling microphone, which helps reduce background noise so customers can hear customer service representatives clearly in busy or noisy environments.
Furthermore, an inline controller allows for convenient call control without using a keyboard or mouse; its controls are user-friendly while its volume knob features an LED indicator that lights up green when muted; additionally, its padded earpieces ensure comfort while this lightweight model makes a lasting impression when worn for long duration.
This USB headset is compatible with most computers with both USB A and USB C ports, making it plug-and-play.
With two buttons – one to decrease audio levels and another that pauses music – on its inline control for decreasing and pausing, as well as rotating up its microphone, you can easily mute it. A small LED indicator changes from green to red when muted.
This headset features oval-shaped ear cups with padding made of artificial leather for maximum comfort, and adjustable earpieces and is lightweight enough for extended wear without discomfort.
There is no carrying case included but an inline microphone and speaker button allow users to easily switch between microphone and speaker mode; additionally, it includes noise cancellation technology as well as echo minimization features; making this an excellent choice for call centers looking for high-quality audio at an affordable price point.
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